The BYS brand represents one of the most exciting ranges of Cosmetics in the world today with a growing loyal customer base. Not only is our product range creative with innovative developments, its establishment as one of the fastest growing cosmetic brands globally is a testimony to its exceptional quality and value.
How do I shop on BYS.com.ph?
- Choose a category from the navigation bar located at the top of the homepage. You may click on the main category, or choose from the available sub-categories. You can also search for a specific product via the Search option on the upper right corner of the homepage. This will lead you to the product page. (If you’re doing this, proceed to No. 4 on this list.)
- Once in the category page, you can browse through the products or further filter the selection using the options provided in the leftmost column.
- Click on “Quick View” to see more information about the product without leaving the current page.
- You may also click on the product image or name, and be directed to the product page. For items with different shades or variants, choose the item you prefer and specify the quantity. Once you’re done, click “Add to Bag.” You can also choose to add the item to your “Wish List” if you’re not ready to purchase yet.
- A Shopping Bag page will appear containing a summary of your order. If you have a voucher code, input it here via the box provided. Once done, you may choose to click “Continue Shopping” or “Proceed to Checkout”.
- At Checkout, sign in with your existing account (if you’re already registered), or register a new account. You can also opt to sign in via Facebook, or check out as a guest. If you can’t remember your password, click on Forgot password on the login page.
- Under Shipping, you will be asked to provide your complete shipping and contact details. You can save multiple addresses for your account.
- Under Payment, choose your mode of payment from the options provided. For bank deposit and Cash on Delivery payments, you will be given specific instructions on how to proceed with purchase.
- Under Review Order, you will be given a summary of your order/s, plus applicable discounts, if any, and the shipping fee. Click Confirm Order if everything is in order.
- A Thank You page will appear, which will include your Order Confirmation No.
- BYS will then send a confirmation e-mail to your registered e-mail address to confirm the receipt of your order. Separate e-mails will be sent to update you on your payment and shipping status.
- Metro Manila shipping – 3 to 5 business days
- Provincial shipping – 6 to 12 business days
For other questions or inquiries, you may message us via the Contact page or send an email to firstname.lastname@example.org.
Can I cancel my orders once I’ve placed them?
Yes, orders may be cancelled within 24 hours after receipt of the confirmation e-mail. Please email email@example.com with the subject ORDER CANCELLATION: (Order Confirmation Number). You will be notified via e-mail when your order has been cancelled and next steps for payment reversal (if you paid via credit card) or refund (if you already paid via bank deposit).
Can I return or refund items I bought on BYS?
Yes, you may. But in order for your item to be eligible for return or refund, please take note of the following conditions:
- Item is damaged/defective/dented upon receipt.
- The wrong item was delivered.
- There are missing items or parts.
- The item shows signs of usage.
- The product is expired.
Requesting for return/refund simply because you changed your mind or preference is not allowed. Moreover, in order to be accepted for return/refund, your item must be unused and in the same condition that you received it—in its original packaging. You will also need to provide the receipt as your proof of purchase.
All requests for return or refund must be made within five days upon receipt of the product. To submit your request, e-mail firstname.lastname@example.org with the subject ORDER RETURN/REFUND: (Order Confirmation Number). Include the details of your request, particularly the reason for return/refund, as well as supporting documents, such as photos of the product, official receipt, etc. We will review your request and notify you regarding the next steps.
The return/refund process varies depending on the payment method selected, and will be relayed to you via e-mail once your request has been approved.
If you paid via Cash on Delivery, the request for return/refund can be done once the item is delivered and the shipping status is updated. Refusal to accept a COD order due to reasons other than stated above may result in COD Blacklisting.
The replacement process begins after we have completely evaluated your returned item/s. This quality evaluation may take about two to three business days. Once the item has been verified as a valid return, you can expect the replacement to be delivered within the same time we had processed the delivery of your original order. You will receive a notification e-mail prior to delivery. The replacement item will be the exact same item/shade you ordered previously. Exchanging the color or variant is not allowed.
Once we have received your item, it will also undergo a quality evaluation that may take about two to three business days. Once the item has been verified as a valid return, we will initiate a refund to your credit (or original method of payment). You will receive the credit within the certain period of days, depending on your card issuer’s policies.
The shipping cost of items not accepted by the buyer due to reasons other than stated above will be charged to the account of the buyer. Shipping costs are non-refundable. If the buyer received a refund, the cost for shipping will be deducted from his/her refund.
For wrong, incomplete or damaged products, shipping costs will covered by BYS.
Can I delete my BYS account?
Yes, especially if you’ve made the mistake of creating multiple accounts. If you want a specific account to be deleted, simply e-mail a request to email@example.com with the subject: ACCOUNT DELETION REQUEST. You will be notified once your account and all your details have been deleted from our servers.
Is my personal information safe?